Product Manager, Salesforce
Core
Drive the vision, roadmap, and execution of enterprise capabilities for Product Business Systems (PBS), focusing on product and pricing, software provisioning, usage, and overage management.
Role type
Product Manager (Business Information Systems)
Builds
Scalable PBS capabilities supporting the Lead-to-Cash lifecycle, including product configuration, pricing, bundle management, and automated provisioning.
Domain
SaaS / IT Management / Cybersecurity
Deliverable
product features
Required skills
Lead-to-Cash process expertise, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft, Boomi, Agile delivery, backlog management, stakeholder partnership
Preferred skills
Managed Service Provider (MSP) business model knowledge, subscription/usage-based billing, legacy system modernization
Technologies
Salesforce, NetSuite, Oracle ERP, MuleSoft, Boomi, Kaseya One
Responsibilities
Define and manage the product roadmap for Product and Pricing, Fulfillment & Provisioning capabilities; Partner with Finance, Billing Operations, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT stakeholders to gather requirements, prioritize features, and deliver scalable business outcomes; Prioritize PBS investments to ensure alignment with corporate strategy, revenue operations priorities, finance transformation goals, customer experience improvements, and NextGen migration objectives; Balance legacy-system investment with future-state transformation by supporting only the legacy enhancements that deliver measurable value, reduce operational risk, or improve migration readiness; Help mature the PBS operating model by simplifying processes, clarifying ownership, improving handoffs, reducing manual intervention, and strengthening governance across teams; Lead requirements definition and solution alignment across the Lead-to-Cash (L2C) lifecycle, with a focus on product and pricing setup, order fulfillment and provisioning, entitlements, and usage and overage capture, including downstream impacts on billing, revenue recognition, and reporting; Translate complex business processes into clear system requirements, user stories, acceptance criteria, process flows, and testable outcomes; Ensure product, pricing, order, entitlement, provisioning, and usage data flows are consistent, traceable, and aligned across integrated systems; Partner with technical teams to support integrations between Salesforce, NetSuite, Kaseya One and the rest of the products; Own and manage the product backlog; write clear, actionable user stories and acceptance criteria; Lead sprint planning, backlog refinement, discovery sessions, solution reviews, demos, and Agile ceremonies for assigned PBS workstreams; Ensure timely delivery of features and capabilities aligned to business goals, release milestones, testing readiness, and operational adoption needs; Partner with Scrum Masters, Engineering Leads, QA, Business Process Leads, and Release / PMO teams to remove blockers, manage dependencies, and drive execution; Manage delivery across both business-as-usual (BAU) and NextGen (future-state transformation) workstreams, ensuring clear separation of legacy support, transformation delivery, and migration-readiness activities; Work closely with technical leads, engineers, QA, enterprise architecture, fulfillment operations, finance operations and customer support teams to deliver end-to-end solutions; Act as a liaison between business users and technical teams, translating operational pain points and business needs into system requirements and scalable design decisions; Drive alignment across upstream and downstream teams to ensure impacts are understood before changes are introduced into production.
