Customer and Supplier Support Specialist
Core
Manage and resolve customer and supplier support requests for an autonomous sourcing platform using Zendesk.
Role type
Support Specialist (SaaS)
Builds
Customer and supplier support experience via Zendesk
Domain
B2B SaaS / Procurement Technology
Deliverable
client delivery
Required skills
Zendesk, technical troubleshooting, cross-functional coordination, data analysis, process improvement
Preferred skills
procurement domain knowledge, SaaS solutions familiarity
Responsibilities
Monitor and triage support tickets, diagnose technical issues, escalate complex cases, contribute to knowledge base, analyze support trends, lead internal data analysis projects
Seniority
Mid-level, hands-on IC
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