Senior Customer Success Manager, Quantum Adoption & Technical Enablement
Core
Senior Customer Success Manager driving adoption of trapped-ion quantum computers by acting as a primary technical expert for major accounts, guiding circuit design, and removing technical blockers.
Role type
Senior IC Customer Success Manager (Quantum Computing)
Builds
Quantum computing workflows, circuits, and applications for customers in finance, pharma, materials science, and defense.
Domain
Quantum Computing / High-Performance Computing
Deliverable
production ML models
Required skills
Quantum computing frameworks (Qiskit, Cirq, PennyLane, CUDA-Q), Python, linear algebra, probability, technical content creation, data dashboarding, executive presentation
Preferred skills
Quantum hardware-software dependencies, quantum algorithms, SaaS platforms, REST APIs, SQL, subscription business models
Technologies
Qiskit, Cirq, PennyLane, CUDA-Q, Python, Jupyter Notebook, Google Colab
Responsibilities
Facilitate technical onboarding and platform mastery for major accounts; guide customers on quantum circuit design and performance optimization; provide high-touch technical support and troubleshoot job failures; create educational content (workshops, code, curricula); advocate for user perspective to product and engineering teams; design dashboards for customer health metrics; represent IonQ at industry standards bodies and conferences.
Seniority
Senior, hands-on IC
