Support Engineer I - Raleigh, NC
Core
Resolve technical issues and provide data analysis for network security and performance products to help customers secure their networks.
Role type
Support Engineer I (Network Infrastructure)
Builds
Network Detection and Response (NDR), Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics solutions.
Domain
Cybersecurity, Network Infrastructure, NDR, NPM
Deliverable
client delivery
Required skills
OSI model, network routing and switching, data traversal, network protocols (DHCP, TCP, DNS, TLS, HTTP), troubleshooting complex architectural incidents
Preferred skills
Unix/Linux, cybersecurity concepts, Javascript
Technologies
NDR, NPM, IDS, forensics, ticketing systems
Responsibilities
Provide hardware and firmware deployment support, troubleshoot technical issues using documentation, assist with network infrastructure configuration and virtualization, act as single point of contact for customers, update ticketing systems
Seniority
Junior, hands-on IC
