Associate Director, Service Engineering
Core
Lead reliability, availability, and operational excellence for Natera's lab-facing platforms, ensuring clinical systems and data pipelines operate with high reliability in a regulated healthcare environment.
Role type
Senior IC service engineering manager (SRE)
Builds
Production stability, incident response, and service health for clinical genetic testing and diagnostics
Domain
Healthcare + Service Engineering / SRE
Deliverable
production ML models
Required skills
Service engineering, people management, incident management, root cause analysis, CMMS, LIMs, SLA/SLO definition, automation, regulatory compliance (HIPAA, CLIA, CAP, SOX)
Preferred skills
Healthcare/biotech experience, LIMS/data pipelines, infrastructure automation tools
Responsibilities
Lead and mentor a team of Service Engineers; Define and manage SLAs, SLOs, and operational KPIs; Lead major incident response and post-incident reviews; Partner with Engineering and Development to design resilient systems; Ensure systems meet healthcare and regulatory requirements; Own disaster recovery and business continuity planning
