Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE)
Core
Lead a 24x7 follow-the-sun SRE team for Customer Enablement, driving operational excellence, incident management, and automation to ensure exceptional customer experiences and platform reliability.
Role type
Senior Lead SRE Engineer (Customer Enablement & Operations)
Builds
Reliable, high-availability SaaS cloud platforms and customer enablement infrastructure
Domain
Cloud-native MDM, Data Unification, SaaS Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Kubernetes, AWS/GCP/Azure, Terraform, GitOps, Linux, distributed systems, observability, incident management, RCA, SLO/SLA management, technical leadership, cross-functional coordination, automation
Preferred skills
Python, AI-assisted support, ITIL, knowledge retrieval
Technologies
Kubernetes, AWS, Google Cloud Platform, Microsoft Azure, Terraform, Jenkins, GitOps
Responsibilities
Lead 24x7 on-call operations and incident response; drive operational KPIs and reduce ticket aging; coordinate cross-functional resolution of critical incidents; implement automation and AI-powered self-service; mentor engineers and improve operational practices
Seniority
Senior, hands-on IC with leadership responsibilities