Senior SRE Engineer (CONTRACT / CONTRACT TO HIRE)
Core
Senior SRE Engineer driving 24x7 customer enablement operations, incident management, and operational KPIs for a global SaaS platform.
Role type
Senior SRE Engineer (Customer Enablement & Operations)
Builds
Customer-critical operational workflows, incident response processes, and automated self-service solutions for enterprise data unification.
Domain
Cloud-native MDM, Data Unification, SaaS Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Kubernetes, Terraform, AWS/GCP/Azure, Linux, distributed systems, observability, incident management, RCA, SLO/SLA management, operational KPIs
Preferred skills
Python automation, AI-assisted support, ITIL practices
Technologies
Kubernetes, Terraform, Jenkins, GitOps, AWS, Google Cloud Platform, Microsoft Azure
Responsibilities
Serve as front line for 24x7 infrastructure alerts and incident management; Own and improve Customer Experience and Operational KPIs; Drive daily triage of escalated work; Partner with Engineering to identify recurring issues and drive permanent fixes; Support critical customer go-lives and per-tenant infrastructure requirements; Strengthen internal RCA governance.
Seniority
Senior, hands-on IC
