Learning & Development Specialist - Fraud / Disputes
Core
Create and maintain SOPs, knowledge base articles, and eLearning modules for Fraud, Disputes, and Risk UX teams to ensure regulatory compliance and operational consistency.
Role type
Senior Learning & Development Specialist (Instructional Design & Technical Writing)
Builds
Standard Operating Procedures (SOPs), Guru knowledge base articles, and Articulate 360 eLearning modules
Domain
Financial Services (Fintech, Payments, Banking) - Fraud, Disputes, and Risk Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, technical writing, regulatory compliance interpretation, project ownership, stakeholder collaboration, process documentation, version control management, eLearning authoring, knowledge extraction from SMEs
Preferred skills
Fraud operations experience, disputes/chargeback processing, risk review, familiarity with Reg E and Reg Z, Google Docs at scale, audit support experience
Technologies
Articulate 360 (Rise), Guru, Google Docs
Responsibilities
Own SOP and eLearning projects end-to-end from scoping to publication, author formal SOPs with regulatory citations, design and build eLearning modules, partner with SMEs to extract informal knowledge, translate regulatory source material into clear procedures, maintain content currency as processes evolve, lead review and sign-off cycles, contribute to team standards and mentor other specialists
Seniority
Mid-Senior, hands-on IC