Customer Care Specialist
Core
Senior individual contributor delivering high-touch, consultative support and acting as the last line of defense for BILL's most strategic accounting partners (SMBs) in AP/AR and Spend & Expense.
Role type
Senior Dedicated Premium Advisor (Senior IC)
Builds
High-value support experiences and workflow improvements for strategic SMB clients
Domain
Fintech / Financial Automation / SMB Accounting
Deliverable
client delivery
Required skills
Advanced problem solving, consultative communication, proactive risk identification, cross-functional agility, operational discipline, complex product navigation, CRM proficiency (Salesforce)
Preferred skills
AP/AR and Spend & Expense domain experience, complex B2B/SaaS/fintech background
Responsibilities
Independently resolve advanced Tier 3 customer issues, monitor customer patterns to surface risks, lead proactive consultative touchpoints for strategic firms, serve as escalation anchor for sensitive situations
Seniority
Senior, hands-on IC
