Field Service Team Lead (Installations) – Lancashire, UK (Fixed-Term, Minimum 30 Hours/Week)
Core
Lead and coordinate a team of Field Service Technicians to install shelf-mounted camera hardware for retail AI solutions.
Role type
Field Service Team Lead (Installations)
Builds
Physical installation of computer vision hardware in retail stores
Domain
Retail operations / Hardware installation
Deliverable
physical/clinical work
Required skills
Team leadership, hardware installation, power tool operation, site safety compliance, troubleshooting, time management, night shift work
Preferred skills
Prior supervisory experience, technical aptitude
Technologies
Power tools, installation equipment
Responsibilities
Lead and coordinate a team of Field Service Technicians on site, allocate tasks, and ensure installations run to plan. Install camera hardware by mounting, connecting, and configuring it in accordance with company standards. Conduct pre-installation site checks and briefings to identify and address potential issues. Act as the primary point of contact for the customer on site, escalating and resolving issues promptly. Review and sign off on completed installations to ensure they meet company quality standards. Maintain accurate records of installation activities, including work performed, parts used, and time spent. Operate power tools safely and efficiently to complete installations. Enforce safety protocols and guidelines to minimize risks during installation visits. Train, mentor, and support new and existing team members to develop their installation skills. Meet or exceed team speed and quality Key Performance Indicators (KPIs) consistently.
Seniority
Mid-level, hands-on lead