Customer Experience Coordinator - Louisville, KY
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer-facing service interactions, communication workflows, and patient care coordination
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
product features
Required skills
Customer service, multi-channel communication, conflict resolution, financial guidance, data entry, payment processing, follow-up coordination, emotional intelligence, adaptability
Preferred skills
Empathy, ownership, curiosity, humility
Technologies
Practice management software, computer programs
Responsibilities
Greet customers in person, over phone, or online; oversee and route customer communications; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments.
Seniority
Individual Contributor, entry-to-mid level