Senior Operations Manager
Core
Ensures account efficiency by managing operational systems, processes, resourcing, finance, and partner coordination to support successful delivery.
Role type
Senior Operations Manager
Builds
Operational workflows, capacity plans, financial reports, and partner delivery pipelines
Domain
Digital marketing agency operations
Required skills
Operational leadership, process management, resourcing and capacity planning, financial operations, vendor management, onboarding coordination, reporting and governance
Preferred skills
AI technology and data analytics experience, creative agency background
Technologies
Slack, YubiKeys, shared drives, trackers, SOPs
Responsibilities
Implement and maintain operational processes and SOPs; manage resourcing, allocation, and capacity tracking; oversee finance, procurement, and audit trails; coordinate onboarding, access management, and business continuity; manage external partner operations and workflows; prepare operational and financial reporting for leadership
Seniority
Senior, hands-on IC