Incident Operations Lead (EMEA/AMER)
Core
Lead the global incident command function for a high-frequency financial brokerage platform, managing severity models, escalation paths, and 24x7 follow-the-sun coverage across APAC, EMEA, and AMER.
Role type
Senior Incident Operations Lead (Global)
Builds
24x7 incident command structure, automated AI-driven incident response workflows, and global reliability metrics.
Domain
FinTech / High-Frequency Trading / Brokerage Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Incident command ownership, distributed team leadership, severity modeling, AI/agent workflow design, cross-functional stakeholder management, regulated financial services knowledge, crisis communication, process automation.
Preferred skills
ITIL/Major Incident Management certification, game day/drill program experience, service catalogue management, DORA/Reg SCI/FINRA familiarity, online securities trading experience, multi-region operating model deployment.
Responsibilities
Build and certify a global 24x7 incident command team with follow-the-sun rotations; define and mature severity models aligned with financial/regulatory thresholds; automate incident response using AI agents; manage post-incident reviews and publish learnings; bridge engineering fixes with partner communications; track and optimize KPIs for response and mitigation times.
Seniority
Senior, hands-on IC with team leadership