Professional Services Engineer II - West
Core
Technical authority guiding customers to scope, design, build, and deploy workflow automation solutions (Stories) using the Tines platform without manual coding.
Role type
Senior Professional Services Engineer (Customer Implementation)
Builds
Production-ready automation Stories and workflows connecting various enterprise tools via APIs
Domain
SaaS / Workflow Automation / API Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Professional Services delivery, SOAR platforms, API integration (OAuth2, JWT), LLMs and agents, prompt engineering, customer consultancy
Preferred skills
Architecture design, platform adoption strategies, AI-driven vs deterministic workflow advising
Technologies
Tines, OAuth2, JWT, LLMs, agents
Responsibilities
Scope automation Stories based on customer requirements, design and develop workflows in customer tenant, partner with Project/Engagement Managers on timelines, demonstrate workflows via wire-framing, review and optimize customer stories, advocate for the team with Sales
Seniority
Senior, hands-on IC
