Field Service Team Lead (Installations) – Edinburgh, UK (Fixed-Term, Minimum 30 Hours/Week)
Core
Lead and coordinate a team of Field Service Technicians to install shelf-mounted camera hardware for retail AI solutions.
Role type
Field Service Team Lead (Installations)
Builds
Retail AI operating system using shelf-mounted cameras
Domain
Retail technology / Computer vision hardware installation
Deliverable
physical/clinical work
Required skills
Team leadership, hardware installation, power tool operation, site safety compliance, troubleshooting, time management, customer liaison
Preferred skills
Prior experience leading field service or installation teams
Technologies
Power tools, installation equipment
Responsibilities
Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule. Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same. Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins. Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met. Review and sign off on completed installations to ensure they meet company quality standards before handover. Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools. Operate power tools safely and efficiently, and ensure the team does the same, to complete installations. Enforce safety protocols and guidelines to minimize risks during installation visits. Train, mentor, and support new and existing team members to develop their installation skills and knowledge. Meet or exceed team speed and quality Key Performance Indicators (KPIs) consistently.