Business System Analyst
Core
Analyzes the Knowledge Management (KM) platform and processes, focusing on access, workflow, and requirements to support organizational and platform changes.
Role type
Associate Business Analyst (Knowledge Management)
Builds
User access groups, process documentation, user stories, and incident resolution workflows.
Domain
Financial services / Knowledge Management
Required skills
Requirements elicitation, user story creation, process mapping, access management, stakeholder facilitation, UAT coordination, root cause analysis, vendor management, financial industry knowledge
Preferred skills
Experience with eGain or comparable KM platforms, familiarity with content workflow models, incident management tools
Technologies
eGain, myAccess/IDP, ERA tools, Help Desk systems
Responsibilities
Create and map user groups for access management; troubleshoot access and licensing issues; document current and future state processes; translate business needs into user stories and acceptance criteria; coordinate UAT and defect tracking; produce job aids and reports; facilitate requirement reviews with stakeholders.
Seniority
Associate, individual contributor