GL&C Performance and Execution Leader
Core
Design and operate a work evolution decision engine to decompose legal work, assess technology maturity, and govern delivery model shifts (AI, BPO, shared services) to drive productivity and cost outcomes.
Role type
Senior IC operations leader (legal shared services & work evolution)
Builds
Centralized legal shared services, outsourced delivery programs, and Home Office paralegal organization as a unified operating model
Domain
Legal services / Financial services / Insurance / Regulated industries
Required skills
Work evolution strategy, shared services management, AI adoption (generative/agentic), performance measurement infrastructure, change leadership, regulated industry operations, workforce development, cross-functional influence, data-driven decision making
Preferred skills
MBA, J.D., or equivalent; 15+ years in operations/transformation; experience leading organizations of comparable scale; experience in financial services or insurance
Technologies
Generative AI, Agentic AI, Data analytics platforms, BPO systems (via careerplan.io/jobs/618519920343-glc-performance-and-execution-leader-at-libertymutual)
Responsibilities
Define and enforce professional standards and career architecture for paralegals; Establish measurement infrastructure for delivery performance and capacity utilization; Integrate separate teams into a cohesive function with aligned KPIs; Partner with practice groups to identify work suitable for delivery model shifts; Operate shared prioritization governance with SI&I; Translate affordability commitments into operational plans for savings
Seniority
Senior, hands-on IC with leadership of leaders
