Customer Engineer
Core
Customer-facing engineer resolving platform bugs requiring code changes and building customer-facing features within the Customer Experience team.
Role type
Senior IC Customer Engineer (Sustenance/L4)
Builds
Production-grade bug fixes and customer-facing features for the Computer AI platform
Domain
SaaS / AI / Distributed Systems
Deliverable
production ML models | product features (via careerplan.io/jobs/6184174004-customer-engineer-at-devrev)
Required skills
Backend development (Golang), debugging distributed systems, observability, incident management, root cause analysis, API behavior investigation, end-to-end deployment
Preferred skills
Multi-tenant SaaS experience, frontend concepts (ReactJS), AI-assisted dev tooling, specific product area expertise (integrations/workflows/search/AI)
Technologies
Golang, Grafana, Datadog, Kibana, ReactJS, Cursor, Claude
Responsibilities
Resolve complex code-level customer bugs, build customer-facing features, manage on-call rotation for incidents, document root causes and feed knowledge to AI engine, translate customer needs to product feedback
Seniority
Senior, hands-on IC
