Customer Support Associate
Core
Provide empathetic, multi-channel support to help fans navigate live-event ticketing issues from purchase to event day.
Role type
Customer Support Representative (Contact Center)
Builds
Ticketing platform customer experience
Domain
Live events / Ticketing
Deliverable
client delivery
Required skills
Multi-channel support (phone, email, chat), problem-solving, policy adherence, data documentation, prioritization, system learning
Preferred skills
Experience with ticketing workflows, calm under pressure, collaborative mindset
Technologies
SeatGeek platform, support systems
Responsibilities
Handle customer inquiries via phone, email, and live chat; investigate and resolve issues regarding tickets, payments, and account access; document interactions; escalate complex cases; share process gaps for improvement.
Seniority
Individual Contributor, Entry-to-Mid level
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