Manager, Premium Audit
Core
Drive measurable performance improvements in commercial insurance premium audit operations by managing teams, vendors, and analytics infrastructure.
Role type
Manager, Premium Audit Operations
Builds
Premium audit workflows, team performance, and vendor service delivery for small business commercial insurance
Domain
Commercial Insurance / Workers' Compensation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Workers' Compensation Premium Audit management, commercial insurance operations, team leadership, vendor relationship management, regulatory compliance, process improvement, data analysis, dispute resolution, strategic planning
Preferred skills
Managing external vendor relationships, cross-functional collaboration with underwriting and claims teams
Technologies
Analytics platforms, audit technology systems, workforce management tools
Responsibilities
Manage premium audit operations through team leads and individual contributors; Translate business segment strategy into functional audit plans; Oversee internal audit processes and vendor relationships; Monitor audit completion rates, quality metrics, and customer satisfaction scores; Ensure compliance with state and bureau audit requirements; Develop and execute operational initiatives to improve audit efficiency; Provide hands-on leadership including coaching, performance reviews, and recruitment support; Handle complex audit disputes and customer escalations; Partner with Analytics, Underwriting, Claims, and Compliance teams
Seniority
Manager, hands-on leadership with strategic oversight