Senior Applied Research Scientist – Voice of the Customer (VOC) | IND
Core
Designing and validating algorithms, prompts, and agentic systems for Five9's autonomous AI Agent platform that analyzes human agent conversations to improve customer support and sales.
Role type
Senior Applied Research Scientist (AI Agents)
Builds
Autonomous AI Agents for self-service in contact centers
Domain
Cloud contact center software / AI Agents
Deliverable
production ML models
Required skills
Applied research on AI Agents, Prompt engineering, Context engineering, Statistical methodology, Python, Experiment design, LLM evaluation, Fine-tuning small language models
Preferred skills
Familiarity with AI Agent frameworks (LangChain, LangGraph, ADKs), Building simulators and test environments
Technologies
Python, LangChain, LangGraph, Google ADK, OpenAI ADK
Responsibilities
Conceive algorithms and agentic systems, run experiments to validate correctness, define metrics and measurement techniques, create golden data sets, evaluate performance of different LLMs, fine-tune models
Seniority
Senior, hands-on IC