Agent Lead
Core
Own and manage agent partner relationships, performance, and onboarding across two US regions for a global time-critical logistics network.
Role type
Senior Account/Network Operations Lead (Logistics)
Builds
A reliable, high-performing network of courier and agent partners for mission-critical package delivery.
Domain
Logistics / Transportation / Gig Economy
Deliverable
client delivery
Required skills
Vendor/partner management, performance review facilitation, scorecard management, case queue triage, stakeholder management, Salesforce proficiency, travel readiness
Preferred skills
Logistics or transportation industry experience, gig/contractor network environment experience
Technologies
Salesforce
Responsibilities
Build and maintain relationships with agent partners across two regions; manage agent scorecards for quality, reliability, and coverage; monitor partner performance and lead improvement conversations; handle agent onboarding operations and case queue management in Salesforce; partner with Network Operations and Procurement on deactivation decisions; coordinate with Regional Network Managers on regional strategy and health.
Seniority
Senior, hands-on IC
