Sales & Service Lead - Columbus Ave
Core
Lead sales and service operations on the retail floor to elevate guest experience, drive engagement targets, and manage store business metrics.
Role type
Senior retail sales and service lead
Builds
Retail store operations and guest service environment
Domain
Retail / Wellness apparel
Deliverable
product features
Required skills
Sales leadership, guest relationship management, data analysis, team coaching, inventory management, budget oversight, cross-functional collaboration
Preferred skills
Client-centric mindset, adaptability, physical stamina
Technologies
Company performance tools, reporting systems
Responsibilities
Lead an exceptional guest experience through technical product education and coaching team members; build daily client relationships; analyze reports to strategize and implement action plans; ensure effective sales floor coverage and workforce solutions; partner with Operations & Visual Manager on budgets, inventory, and facilities; oversee Sales & Service Associates and Cashiers including recruitment and development; collaborate with Community & Studio leads for cross-functional training.
Seniority
Senior, hands-on IC