Commander Coordinator
Core
Managing day-to-day engagement, onboarding, and performance monitoring for a regional network of driver partners (Commanders and Copilots) to ensure reliable logistics operations.
Role type
Mid-level operational coordinator (driver network management)
Builds
A tiered driver engagement system supporting time-critical freight delivery
Domain
Logistics / Transportation / Gig economy
Deliverable
client delivery
Required skills
Driver/contractor engagement, tiered relationship management, case queue management, Salesforce proficiency, performance monitoring, onboarding support, deactivation workflows
Preferred skills
Logistics or transportation industry experience, gig/contractor network environment experience
Technologies
Salesforce
Responsibilities
Provide high-touch support and regular check-ins for top-performing Tier 1 drivers; onboard and engage general population Tier 2 drivers; identify and execute deactivation workflows for underperforming Tier 3 drivers; manage and triage regional driver case queues; partner with recruiters and trainers on driver onboarding and training; escalate regional issues to the Network Manager
Seniority
Mid-level, hands-on IC