Enablement Manager
Core
Oversee and develop litigation staff across various markets, driving performance in alignment with team objectives and business goals.
Role type
Operations Enablement Manager for litigation staff
Builds
Case operations performance and staff capability
Domain
Legal / Personal Injury
Required skills
Litigation experience, Paralegal experience, Leadership, Performance evaluation, Change management, KPI monitoring, Process auditing, Training facilitation, Onboarding
Preferred skills
Adaptability, Problem solving, Strategic initiative contribution
Technologies
KPI dashboards
Responsibilities
Oversee and develop litigation staff across various markets, Monitor and enforce compliance of case staff, Enforce operational goals for case staff and monitor performance via KPIs, Resolve roadblocks for case staff by managing support from other departments, Audit case files to ensure efficiency, Establish and execute processes for auditing performance, Facilitate case staff training with internal Learning and Development Team, Guide case staff to negotiate claims proactively, Onboard new hires and facilitate shadowing, Build relationships with case staff and attorneys
Seniority
Mid-level, hands-on IC