Director, Payment Operations
Core
Own the operating model, processes, and controls for reliable, compliant, and scalable payment capabilities across credit, identity monitoring, and financial ads products.
Role type
Director, Payment Operations (IC)
Builds
Payment facilitation and embedded payment infrastructure for B2B clients and private label offerings
Domain
Fintech, Payments, Financial Services
Deliverable
production ML models | product features | infrastructure
Required skills
Payment operations leadership, payment facilitator/embedded-payments platform experience, ACH and card-payment flows, payment incident management, operational controls design, product-engineering partnership, analytical ability, team building
Preferred skills
AI tool usage for workflow acceleration
Technologies
ACH, card networks, payment gateways, sponsor banks, acquirers
Responsibilities
Define operational requirements and readiness plans for payment capabilities; align B2B and D2C operating models; build and improve transaction monitoring, settlement, reconciliation, and exception-management processes; manage end-to-end payment account lifecycle for B2B clients; lead response to payment incidents and complex escalations; own relationships with processors, banks, and gateways; establish scalable dispute and chargeback processes; translate regulatory requirements into operational controls.
Seniority
Director, hands-on IC with team leadership