AI Engineering Manager
Core
Lead the team building and operating Five9's internal AI solutions (automation and platform) using Claude-based tools.
Role type
Senior IC Engineering Manager (AI/LLM)
Builds
Internal AI automation solutions and the underlying AI platform
Domain
Cloud contact center software / AI Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
AI engineering, team leadership, Claude (Code/API/agent tooling), cloud-native delivery, infrastructure-as-code, containers/orchestration, MLOps/LLMOps, API integration, data management
Preferred skills
Google Cloud services, hands-on AI/LLM feature building, contact center/CX technology, roadmap partnership, scaling engineering practices
Technologies
Claude, Claude Code, Claude API, Terraform, Google Cloud, Git, CI/CD
Responsibilities
Lead and mentor AI Automation and Platform Engineers; personally build and review code in Claude (30%+ time); drive technical standards and code quality; partner on technical design and roadmap execution; ensure security and responsible AI compliance; coach team on professional growth.
Seniority
Senior, hands-on IC with people management
