Senior Customer Success Engineer
Core
Senior Customer Success Engineer owning end-to-end technical deployments and long-term account ownership for a Cloud-Native Privileged Access Management (CPAM) platform.
Role type
Senior Customer Success Engineer (Technical Account Owner)
Builds
Unified Privileged Access Management platform for Zero Standing Privileges (ZSP) across multi-cloud, SaaS, and hybrid environments.
Domain
Cloud Security / Identity & Access Management (IAM) / Privileged Access Management (PAM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise software deployment ownership, IAM and PAM configuration, Cloud IAM services (AWS/Azure/GCP), Enterprise Identity Provider integration (Okta/Entra ID/Ping), Python/Bash/PowerShell scripting, REST API fluency, SQL proficiency, Technical triage and troubleshooting
Preferred skills
Experience with agentic AI security, Partner/Reseller enablement, Product feedback loop management
Technologies
AWS IAM/STS/Identity Center, Microsoft Azure Entra ID/RBAC, Google Cloud IAM/Workload Identity, Okta, Microsoft Entra ID, Ping Identity, Terraform, Kubernetes, GitHub Actions, Monday.com, Jira
Responsibilities
Lead initial customer deployments from kickoff to go-live including environment discovery and integration; Configure and validate integrations across cloud platforms and identity providers; Drive adoption and use-case expansion for assigned accounts; Serve as primary technical point of contact for architecture and roadmap; Deliver customer-facing training and build enablement content; Act as voice of the field to Product and Engineering for feature requests and defect resolution
Seniority
Senior, hands-on IC
