VIP Host
Core
Create new business revenue by understanding, targeting and developing relationships with potential high value players.
Role type
VIP Host (Gaming & Hospitality)
Builds
Online gaming and sports betting platforms (theScore Bet, PENN Interactive)
Domain
Casino gaming, sports betting, online entertainment
Deliverable
client delivery
Required skills
relationship management, sales KPI execution, customer profiling, regulatory compliance, conflict resolution, account upgrading, data analysis, travel management
Preferred skills
passion for sports and casino betting, luxury telemarketing experience, concierge experience
Technologies
Excel, player tracking screens, reporting tools
Responsibilities
Execute assigned key VIP sales KPIs; manage all aspects of the relationship with players including hospitality events and communications; generate incremental gaming revenue by anticipating player needs; maintain personalized relationships with knowledge of customer profiles; utilize daily reporting and analysis to assist with business decisions; monitor individual customer betting behavior and ensure bonuses/gifts are offered in agreed timescales; handle difficult customer interactions professionally; work closely with VIP associates on upgrading accounts; attend high level events for top customers.
Seniority
Junior to Mid-level, hands-on IC