Senior Salesforce Service Cloud Engineer
Core
Lead customer service platform development initiatives, architecting Service Cloud solutions and mentoring technical teams.
Role type
Senior IC Salesforce Service Cloud Engineer with team leadership responsibilities
Builds
Scalable Service Cloud applications, integrations, and automation workflows for customer service operations
Domain
Healthcare technology / Salesforce platform engineering
Deliverable
production ML models | product features
Required skills
Apex, Lightning Web Components, Service Cloud architecture, REST/SOAP APIs, DevOps practices, team mentoring
Preferred skills
Salesforce Technical Architect certification, MuleSoft, React, agile project management
Technologies
Salesforce, Apex, Lightning Web Components, Git, Jenkins, MuleSoft, React
Responsibilities
Architect and implement advanced Lightning components and Apex solutions; Lead complex Service Cloud development projects; Mentor junior developers and manage team capacity; Optimize system performance and implement scalable integrations; Conduct technical design reviews and enforce coding standards
Seniority
Senior, hands-on IC with leadership duties