Director, Partnership Success
Core
Lead strategic client relationships and oversee day-to-day operations within healthcare revenue cycle management (RCM) for hospitals and physician groups.
Role type
Director, Partnership Success (Healthcare Operations)
Builds
Revenue cycle performance, financial outcomes, and strategic partnerships for healthcare organizations
Domain
Healthcare / Revenue Cycle Management
Required skills
Healthcare revenue cycle management, healthcare finance, client relationship management, strategic business development, operational leadership, payer policy knowledge, regulatory compliance, financial performance analysis, bad debt management, stakeholder management, strategic planning
Preferred skills
Experience with senior healthcare executives, operational strategy implementation, performance improvement initiatives, cross-functional team coordination, innovation in service delivery
Technologies
Revenue cycle management tools, reporting tools, financial analysis platforms
Responsibilities
Lead day-to-day client operations and oversee strategic initiatives for acute care and physician revenue cycle activities; Build and maintain trusted relationships with clients ensuring high satisfaction; Serve as a strategic advisor to client leadership on revenue cycle performance and financial outcomes; Establish clear operational plans outlining client deliverables and timelines; Monitor client performance against expectations and identify improvement opportunities; Drive initiatives to improve revenue cycle performance and reduce bad debt; Collaborate with onsite operational teams to align priorities and achieve client objectives; Facilitate monthly client performance reviews and present operational results; Identify gaps in client support and recommend effective solutions; Communicate organizational values and promote a culture of operational excellence; Recognize opportunities to expand and strengthen client partnerships through innovation.
Seniority
Director, strategic leadership & operational oversight
