Engineering Manager - Servicing & Fulfillment
Core
Lead engineering teams building AI-driven post-purchase solutions including automated customer service, returns/exchanges, and fulfillment for retailers.
Role type
Senior Engineering Manager (Servicing & Fulfillment)
Builds
AI-native claim servicing, refunds, exchanges, and reverse logistics platforms for merchants
Domain
E-commerce, post-purchase/claims flows, logistics
Deliverable
production ML models | product features
Required skills
Engineering leadership, service-oriented/microservice architecture, event-driven systems, cloud-native/serverless design, AWS expertise, AI/LLM integration, operational excellence (SLOs, incident management), cross-functional partnership
Preferred skills
Experience in high-volume transactional domains, hiring and team growth, AI-native SDLC adoption
Technologies
AWS (Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK)
Responsibilities
Coach and mentor engineers, provide technical architectural oversight, define product roadmaps with stakeholders, deliver complex features via Agile, drive operational standards and process optimization, manage stakeholder communication
Seniority
Senior, hands-on IC with management responsibilities
