Qualitätsmanager (m/w/d)
Core
Ensuring quality and monitoring process workflows in the security industry, acting as the primary contact for clients, and training staff.
Role type
Quality Manager (Security Services)
Builds
Customer files per ISO 77200, customer satisfaction analyses, weekly reports, and training materials.
Domain
Security Services / Process Quality Assurance
Required skills
Experience in security industry, operational experience, problem-solving, negotiation skills, structured working, documentation
Preferred skills
English language skills, additional foreign languages
Technologies
CRM System, ISO 77200 (via careerplan.io/jobs/612220-qualitatsmanager-mwd-at-p3-security)
Responsibilities
Create customer files according to ISO 77200, serve as the first point of contact for clients, schedule and conclude appointments, create customer satisfaction analyses, produce weekly reports, train employees, document results in CRM.
Seniority
Mid-level, hands-on IC
