Qualitätsmanager (m/w/d)
Core
Ensuring quality and monitoring process workflows in the security industry, acting as the primary contact for clients.
Role type
Quality Manager
Builds
Customer files compliant with ISO 77200, customer satisfaction analyses, and weekly reports.
Domain
Security services / Process Quality Assurance
Deliverable
dashboards & analysis
Required skills
Experience in the security industry, operational security knowledge, ISO 77200 compliance, CRM system usage, training delivery, English language proficiency
Preferred skills
Negotiation skills, problem-solving, structured organization, additional foreign languages
Responsibilities
Create customer files according to ISO 77200 standards, serve as the first point of contact for clients, conduct customer satisfaction surveys and derive action plans, perform weekly reporting, train employees, document results in the CRM system
Seniority
Mid-level, hands-on IC