Sales & Service Lead | Responsable Des Ventes et du Service - Royalmount
Core
Lead an exceptional guest experience on the sales floor by assessing guest connection, providing technical product education, and coaching team members to address gaps.
Role type
Senior retail sales and service lead
Builds
A sanctuary retail environment that elevates the guest experience and drives engagement targets
Domain
Retail / Wellness / Yoga apparel
Deliverable
product features | dashboards & analysis
Required skills
leadership, decision making, feedback delivery, sales floor management, inventory control, budget management, talent recruitment, performance evaluation, cross-functional collaboration
Preferred skills
business acumen, strategic planning, community partnership
Technologies
company performance tools
Responsibilities
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching; Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities; Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store; Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities; Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent