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Marketplace Operations Manager

🌐 Remote💼 Full-time💰 $92,940–$92,940🗓 2026-07-24 → 2026-09-26

Core

Manage the day-to-day operational health of SupplyHouse's third-party marketplace channel, focusing on supplier onboarding, catalog quality, and post-launch performance.

Role type

Marketplace Operations Manager

Builds

Third-party marketplace channel for HVAC, plumbing, heating, and electrical supplies

Domain

E-commerce / Trade Supply Distribution

Deliverable

production ML models | product features | dashboards & analysis | client delivery | infrastructure

Required skills

Supplier relationship management, end-to-end onboarding process ownership, technical feed setup and validation, SOP creation and maintenance, cross-functional coordination, data reconciliation, performance monitoring

Preferred skills

Marketplace platform experience (Amazon, Home Depot, Walmart), product feed management, catalog systems, MDM tools, plumbing/HVAC industry knowledge

Technologies

Microsoft Excel, reporting tools, supplier dashboards, MDM tools

Responsibilities

Research and identify new marketplace supplier candidates; conduct initial outreach and manage early-stage relationships; coordinate with Category Management for supplier prioritization; own end-to-end onboarding including contract administration and data requirements; lead technical feed setup and validation; train new suppliers on systems and standards; document onboarding processes and maintain SOPs; develop and maintain claims, warranty, and returns processes; monitor post-launch supplier performance and flag issues; review weekly feeds for new item suggestions; research competitor listings for improvement opportunities; conduct image audits and data cleanup; test and document new marketplace features; execute ad hoc operational projects; coordinate cross-functionally with Merchandising, Pricing, and Supply Chain; respond to escalated marketplace customer inquiries; reconcile shipping discrepancies; monitor out-of-stock items and support price update processes

Seniority

Mid-Senior level, hands-on IC

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