Marketplace Operations Manager
Core
Manage the day-to-day operational health of SupplyHouse's third-party marketplace channel, focusing on supplier onboarding, catalog quality, and post-launch performance.
Role type
Marketplace Operations Manager
Builds
Third-party marketplace channel for HVAC, plumbing, heating, and electrical supplies
Domain
E-commerce / Trade Supply Distribution
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Supplier relationship management, end-to-end onboarding process ownership, technical feed setup and validation, SOP creation and maintenance, cross-functional coordination, data reconciliation, performance monitoring
Preferred skills
Marketplace platform experience (Amazon, Home Depot, Walmart), product feed management, catalog systems, MDM tools, plumbing/HVAC industry knowledge
Technologies
Microsoft Excel, reporting tools, supplier dashboards, MDM tools
Responsibilities
Research and identify new marketplace supplier candidates; conduct initial outreach and manage early-stage relationships; coordinate with Category Management for supplier prioritization; own end-to-end onboarding including contract administration and data requirements; lead technical feed setup and validation; train new suppliers on systems and standards; document onboarding processes and maintain SOPs; develop and maintain claims, warranty, and returns processes; monitor post-launch supplier performance and flag issues; review weekly feeds for new item suggestions; research competitor listings for improvement opportunities; conduct image audits and data cleanup; test and document new marketplace features; execute ad hoc operational projects; coordinate cross-functionally with Merchandising, Pricing, and Supply Chain; respond to escalated marketplace customer inquiries; reconcile shipping discrepancies; monitor out-of-stock items and support price update processes
Seniority
Mid-Senior level, hands-on IC