Senior Manager, Software QA
Core
Lead a team of test engineers to own product quality, drive end-to-end QA strategy, and implement advanced test automation frameworks for cloud contact center software.
Role type
Senior Manager, Software QA (Hands-on IC with people management)
Builds
Cloud contact center SaaS platform with AI agents and microservices
Domain
Cloud Communications / Contact Center / AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Test automation framework design, CI/CD pipeline management, team leadership, production support, cloud platform expertise, scripting, API testing, performance testing
Preferred skills
Contact center domain knowledge, Kubernetes, AI-powered testing tools
Technologies
Selenium, Cypress, Playwright, Java, PHP, GitLab CI, Jenkins, AWS, GCP, Azure, Docker, BASH, PowerShell
Responsibilities
Define and implement testing strategies and metrics; lead design and maintenance of scalable test automation frameworks; mentor and manage a team of 5-8 test engineers; participate in on-call production support; drive adoption of AI-powered testing solutions; collaborate with engineering and product teams to embed quality in the development lifecycle.
Seniority
Senior, hands-on IC with people management