Operations Analyst
Core
Support end-to-end operational workflows including project setup, staffing coordination, forecasting, and data analysis to ensure delivery process adherence.
Role type
Operations Analyst
Builds
Operational efficiency and accurate resource management for cloud services delivery
Domain
Cloud services / AI / Service Delivery Operations
Deliverable
dashboards & analysis
Required skills
Resource planning, forecasting, data analysis, process improvement, reporting, project lifecycle management
Preferred skills
Template development, advanced Excel/Google Sheets, GenAI tools for data analysis
Technologies
Certinia PSA, Salesforce, Power BI, Google Sheets, Excel
Responsibilities
Identify and execute process improvements for resource management and workflows; Prepare staffing and operational reports on utilization and forecasting; Partner with leaders on resource planning and tooling support; Perform end-to-end tasks including Sales-to-Delivery handoff and project closeout; Monitor adherence to delivery processes and time-tracking; Retrieve and analyze data for performance metrics and forecasting; Own weekly and monthly reporting cadences for capacity and staffing.
Seniority
Mid-level, hands-on IC
