Quoting & Timeline Associate
Core
Support the Pre-Order Ops Team by generating accurate quotes, validating production timelines, and ensuring operational feasibility for custom apparel and promotional products.
Role type
Operations Associate (Quoting & Timeline Management)
Builds
Custom apparel and promotional products for college organizations, Greek life, campus groups, and corporate clients.
Domain
Custom apparel and promotional products industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Analytical reasoning, numerical aptitude, written communication, attention to detail, multi-priority management, SOP adherence, data management
Preferred skills
Operations experience, supply chain experience, customer support experience, sales operations experience, logistics experience, ticketing system proficiency, CRM proficiency, Google Sheets proficiency, Excel proficiency
Technologies
V4 Quoter, Freshdesk, HelpJuice, Google Sheets, Excel
Responsibilities
Generate apparel and promotional product quotes using internal tools; validate mandatory inputs including quantity, artwork, garment, print method, delivery location, and licensing; check inventory availability and recommend alternatives; evaluate production feasibility for requested delivery dates; determine supported timelines (Standard, Guaranteed, Expedited, Flash); contact printers for rush order feasibility; coordinate with product suppliers for pricing and delivery; own Freshdesk tickets from assignment to resolution; contribute to documentation and SOP improvements.
Seniority
Junior to Mid-level, hands-on IC
