VIP Host
Core
Create new business revenue by understanding, targeting and developing relationships with potential high value players in the online and brick-and-mortar casino gaming industry.
Role type
VIP Host (Sales & Account Management)
Builds
Revenue growth through personalized player relationships and hospitality management
Domain
Casino Gaming & Sports Betting
Deliverable
client delivery
Required skills
relationship management, sales KPI execution, customer profiling, compliance management, conflict resolution, data analysis, travel management
Preferred skills
passion for sports and casino betting, experience with luxury telemarketing or concierge services
Technologies
Excel, player tracking screens, reporting tools
Responsibilities
Execute assigned key VIP sales KPIs; manage all aspects of player relationships including hospitality events and communications; monitor customer betting behavior to offer bonuses and gifts; handle difficult customer interactions professionally; work with VIP associates to upgrade accounts; conduct business with integrity; qualify for required licenses and permits.
Seniority
Junior to Mid-level, hands-on IC