Support Engineer
Core
Customer-facing technical role leading customers through onboarding, proof-of-concept, deployment, and ongoing operational phases for a distributed transactional and analytical database.
Role type
Senior Support Engineer (Database/Infrastructure)
Builds
RegattaDB (distributed transactional and analytical database)
Domain
Data Management / Distributed Databases
Deliverable
client delivery
Required skills
Customer engagement, Root cause analysis, Linux troubleshooting, SQL, Database systems knowledge, Migration planning, Technical communication, Debugging, Stakeholder coordination
Preferred skills
Python scripting, Bash scripting, Storage systems knowledge, Distributed database internals
Technologies
RegattaDB, Linux, SQL
Responsibilities
Lead POC and onboarding processes, Analyze customer workloads and design migration plans, Provide hands-on support for Cloud and on-prem deployments, Troubleshoot hardware and OS issues, Lead live debugging sessions, Manage support cases end-to-end
