Software Engineer II
Core
Build and ship features for the new agent desktop UI on a modern React + TypeScript stack, optimizing user experiences and streamlining workflows for contact center agents.
Role type
Mid-level IC frontend software engineer
Builds
UI features for Agent Desktop Plus, Supervisor Plus, and related contact center applications
Domain
Cloud contact center software (CCaaS)
Deliverable
product features
Required skills
React, TypeScript, Jest, Playwright, async collaboration, AI coding tools, autonomous operation
Preferred skills
CCaaS/agent desktop experience, TanStack Query, Zustand, WebSockets, monorepo/micro-frontend architecture, Web accessibility (WCAG)
Technologies
React, TypeScript, Nx, Jest, Playwright, TanStack Query, Zustand
Responsibilities
Build and ship features on the new agent desktop; take ownership of work end-to-end from implementation to deployment; participate in code reviews; collaborate async-first with distributed teams; contribute to async planning via Jira and documentation
Seniority
Mid-level, hands-on IC