New Product Service Engineer
Core
Technical expert embedded in development to own uptime for pre-production and development humanoid robots, turning operational failure data into engineering improvements for the Apollo robot.
Role type
Senior New Product Service Engineer (Robotics)
Builds
Pre-production and development fleet of humanoid robots (Apollo)
Domain
Robotics / Embodied AI / Manufacturing
Deliverable
production ML models | product features | infrastructure
Required skills
Hardware diagnostics, electromechanical systems troubleshooting, root cause analysis, Design for Serviceability (DFS) reviews, technical documentation, schematic reading, CAD navigation
Preferred skills
Robotics experience, aerospace/medical/defense hardware experience, ROS/ROS2 familiarity, embedded systems knowledge, FMEA experience
Technologies
ROS, ROS2, CAD, embedded systems
Responsibilities
Triage, diagnose, and resolve hardware failures on NPI/Dev robots; document repair data to identify recurring failure patterns; participate in Design for Serviceability reviews; validate new service procedures before fleet deployment; track open service issues to closure; ensure service readiness (tooling, spares, training) at program milestones
Seniority
Mid-Senior, hands-on IC
