Senior Technical Program Manager
Core
Drive and deliver multiple complex technical programs across the organization, balancing business needs with technical constraints to support new product innovations.
Role type
Senior Technical Program Manager (Strategic & Tactical)
Builds
Cloud contact center software products and services
Domain
SaaS / Cloud Contact Centers / Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical program management, cross-functional leadership, risk mitigation, stakeholder management, software development lifecycle knowledge, cloud technology assessment, governance framework design, strategic planning, portfolio management, mentorship
Preferred skills
AWS/GCP experience, PMP/Prince2/CSM certification
Technologies
AWS, GCP
Responsibilities
Manage a portfolio of cross-functional initiatives and surface dependencies; Drive program execution and establish governance frameworks for prioritization; Plan requirements, identify risks, and manage schedules; Partner with stakeholders to align priorities across engineering, product, and operations; Provide program and portfolio reporting to leadership; Champion continuous improvement to scale agility and velocity; Mentor and coach other TPMs and cross-functional partners.
Seniority
Senior, hands-on IC with strategic oversight
