Product Support Engineer, Expert Hub
Core
Build AI agents, infrastructure, and systems to scale VTEX's Product Support team, reducing manual effort and increasing problem resolution speed at scale.
Role type
Senior IC Product Support Engineer (AI/Infrastructure)
Builds
AI agents, tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and AWS infrastructure
Domain
E-commerce platform support, Artificial Intelligence, Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
AWS infrastructure as code, TypeScript development, LLM application, AI agent building, RAG patterns, MCP server development, API integration and debugging
Preferred skills
Experience translating operational patterns into structured insights
Technologies
AWS, TypeScript, MCP, Postman, Insomnia
Responsibilities
Develop end-to-end solutions for support automation, build and operate production services on AWS, integrate AI agents with tools and data, debug and consume APIs
Seniority
Senior, hands-on IC
