Customer Experience Specialist at 5 Row Apartments
Core
Assist prospective and current residents in finding and moving into apartments while ensuring property quality and community engagement.
Role type
Customer Experience Specialist (Leasing & Resident Services)
Builds
Apartment community leasing, resident onboarding, and community events
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, communication, problem-solving, phone etiquette, tour management, pricing knowledge, social media marketing, vendor relations
Preferred skills
Creativity, upbeat attitude, ability to work weekends and evenings
Technologies
None stated
Responsibilities
Greet customers, prospects, and vendors at the office; respond to resident and prospect inquiries via phone, email, and text; answer calls and take detailed notes; ensure apartments are ready for showings and move-ins; walk buildings and amenities to maintain quality standards; assist prospective renters with pricing and availability; plan community events and support social media marketing; organize the package room daily; maintain vendor relationships
Seniority
Entry-level with growth potential
