Support Engineer - China (Alibaba Cloud Strategic Accounts) 支持工程师 - 中国（阿里云战略客户）
Core
Front-line technical owner for enterprise customers in China deploying ClickHouse on Alibaba Cloud, bridging database engineering and operations.
Role type
Senior Support Engineer (Database/Cloud)
Builds
Real-time analytics, data warehousing, and AI workloads on ClickHouse
Domain
Cloud data platforms / OLAP databases
Deliverable
client delivery
Required skills
SQL query optimization, distributed database internals (replication, sharding), Linux system debugging, cloud infrastructure operations, incident root-cause analysis, capacity planning
Preferred skills
ClickHouse cluster operations, Kubernetes, Python/Shell scripting, infrastructure-as-code (Terraform), streaming data pipelines
Technologies
ClickHouse, Alibaba Cloud, Kubernetes, Terraform, Linux, SQL
Responsibilities
Own full lifecycle of customer issues from intake to resolution; diagnose SQL performance and cluster operations; advise on best practices and tuning; escalate complex product issues; define region-specific SLAs and on-call rotations
Seniority
Senior, hands-on IC