Retail Store Manager
Core
Lead a retail store team to deliver exceptional pet parent experiences, ensure safety for people and pets, and drive financial performance.
Role type
Senior retail store manager (IC)
Builds
Pet retail store operations, customer service, and team performance
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, hiring and coaching, scheduling, inventory management, compliance enforcement, conflict resolution, business analysis
Preferred skills
Experience in customer-focused environments, proficiency in computer applications, ability to work under pressure
Responsibilities
Recruit, hire, coach, and manage a team of up to 70 associates; oversee store safety and pet welfare; manage store P&L, labor costs, and inventory; execute daily operations and reporting; handle escalated customer concerns; conduct associate reviews and succession planning.
Seniority
Senior, hands-on IC