Retail Store Manager
Core
Lead a retail store team to ensure safety, operational execution, financial outcomes, and exceptional pet parent service.
Role type
Senior retail store manager (IC)
Builds
A safe, profitable, and customer-focused pet retail store environment
Domain
Retail / Pet Services
Required skills
People leadership, staffing and scheduling, P&L management, associate development, compliance enforcement, inventory management, crisis management
Preferred skills
Experience in customer-focused environments, proficiency in computer applications
Technologies
Scheduling software, inventory management tools, reporting systems
Responsibilities
Recruit, hire, coach, and manage a team of up to 70 associates; drive store profitability and sales targets; ensure safety and compliance for people and pets; manage inventory and labor budgets; handle escalated customer concerns and associate grievances.
Seniority
Senior, hands-on IC