Retail Store Manager
Core
Lead a retail store by managing operations, driving financial performance, and delivering exceptional service to pet parents while ensuring safety for people and pets.
Role type
Senior retail store manager (IC)
Builds
A full-service pet retail store including grooming, adoption, and retail operations
Domain
Retail / Pet care
Required skills
Retail leadership, P&L management, team recruitment and coaching, scheduling, inventory management, customer service, conflict resolution, compliance enforcement, financial analysis, physical stamina
Preferred skills
Experience in customer-focused environments, proficiency in computer applications, ability to work flexible schedules
Technologies
Scheduling software, inventory management tools, reporting systems
Responsibilities
Oversee store operations and financial outcomes including sales and shrink targets; manage staffing, recruiting, hiring, and performance reviews; ensure safety compliance for associates, pets, and customers; deliver exceptional in-store customer experience; analyze business metrics and drive improvement plans; manage labor costs and expenses; handle escalated customer concerns and associate grievances.
Seniority
Senior, hands-on IC